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Terms & Conditions
Last Updated: 8 September 2026
Welcome to VELNIX. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
By accessing this website, creating an account, placing an order, or purchasing any VELNIX product, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or purchase our products.
VELNIX provides household and consumer products through its website and other authorized sales channels.
We reserve the right to introduce new products, discontinue products, or modify product specifications, features, and availability without prior notice.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.
However:
Product colours may vary slightly depending on your device or display.
Product images may be for illustrative purposes.
Specifications may be changed or improved by the manufacturer.
Minor variations in appearance or packaging may occur.
Such variations do not necessarily constitute a product defect.
All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.
VELNIX reserves the right to change product prices, discounts, offers, and promotions at any time without prior notice.
The price applicable to your order will be the price displayed at the time you place the order.
If a pricing or listing error occurs, VELNIX reserves the right to cancel the affected order and provide an appropriate refund where payment has already been made.
Placing an order on our website constitutes an offer to purchase the selected product.
An order is considered accepted only after confirmation by VELNIX.
We reserve the right to cancel or refuse an order in circumstances including, but not limited to:
Product being unavailable
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect or incomplete customer information
Delivery restrictions
Duplicate or unusually large orders
If we cancel a prepaid order, the applicable amount paid by the customer will be refunded.
We may provide various payment options, including online payment and Cash on Delivery, depending on product and location availability.
Customers are responsible for providing accurate payment and billing information.
VELNIX is not responsible for payment failures caused by banks, payment gateways, internet service providers, or other third-party services.
We will make reasonable efforts to deliver orders within the estimated delivery period displayed on the website.
Delivery times may vary due to:
Weather conditions
Transportation delays
Holidays
Natural disasters
Courier issues
Incorrect customer information
Other circumstances beyond our reasonable control
Customers are responsible for providing a correct and complete delivery address and contact number.
Once an order has been dispatched, changes to the delivery address may not always be possible.
Customers are advised to inspect the package at the time of delivery.
If the package appears severely damaged or tampered with, please document the condition with photographs or video and contact VELNIX as soon as possible.
For damaged, defective, missing, or incorrect products, customers may be required to provide photographs, videos, packaging details, or other information to help us investigate the issue.
Customers may request cancellation of an order before it is dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
For Cash on Delivery orders, repeated refusal or failure to accept orders may result in restrictions on future COD orders.
Returns and refunds are subject to our Return & Refund Policy.
A product may be eligible for replacement, return, or refund if it is received damaged, defective, or incorrect, subject to verification and the applicable policy.
Products must generally be returned in the condition in which they were received, along with original packaging, accessories, manuals, and other applicable items.
We reserve the right to reject a return request where the product has been damaged through misuse, improper installation, negligence, unauthorized modification, normal wear and tear, or failure to follow the product instructions.
Where a VELNIX product is supplied with a warranty, the warranty period and applicable conditions will be specified on the product, warranty card, invoice, or relevant product page.
Warranty coverage may not apply to damage caused by:
Misuse or abuse
Accidental damage
Improper installation or operation
Unauthorized repair or modification
Normal wear and tear
Use contrary to product instructions
Damage caused by external factors
Customers may be required to provide proof of purchase to claim warranty service.
Customers must use VELNIX products according to the instructions, warnings, and safety information provided with the product.
VELNIX shall not be responsible for damage or injury resulting from improper use, unauthorized modification, negligence, or failure to follow the supplied instructions.
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Introduce malicious software or harmful code.
Copy, reproduce, or commercially exploit website content without permission.
Provide false or misleading information.
Interfere with the normal operation of the website.
All content appearing on the VELNIX website, including logos, brand names, product photographs, graphics, text, designs, videos, and other materials, is owned by or licensed to VELNIX unless otherwise stated.
You may not reproduce, modify, distribute, publish, or commercially use such content without prior written permission.
